Privacy Policy
Last updated 15 October 2026
Aunty Lou's Coffee is a small home-based coffee business in Eagle Mountain, Utah. We take pre-orders through this website for collection on scheduled pickup days. This policy explains what we collect, why, and what we do not do with it.
What we collect
- Your name, so we can label your order and hand it to the right person.
- A phone number, an email address, or both — whichever you give us, so we can send you the pickup address and tell you when your order is ready. We do not publish our address, so with neither we have no way to tell you where to collect.
- Your order — the items, any note you add, the pickup time you chose, and whether you are paying by cash or Venmo.
- Basic technical information that any website receives, such as your IP address, which we use to stop abuse and to keep the ordering form from being flooded.
We do not ask for or store card numbers. Cash and Venmo are settled in person or through Venmo itself.
We set one cookie that holds a random number and nothing else. It does two things: it lets us see how many people are using the site at this moment, so we do not take the shop offline for an update while somebody is part-way through ordering; and it lets us count, for each day, how many visits got as far as the menu, the checkout and a finished order, so we can tell where the site is losing people. Those daily counts hold the random number and nothing about you, and we delete them after four months.
The cookie expires after two hours, is not shared with anyone, and is not used to recognise you on another day or another site. If you come back tomorrow you are counted as a new visit, because we genuinely cannot tell that it is you.
Text messages
We do not sell, rent or share your mobile number, and we never share it with third parties for their own marketing. Your number is used only to send you messages about your own order.
Texting is opt-in. You choose at checkout whether to receive messages, and your order goes through either way. If you opt in we may send you:
- a confirmation with the pickup address when you place an order;
- a note when your payment has been received;
- a message when your order is ready to collect;
- a reminder on the morning of your pickup day.
That is typically up to four messages per order. Message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for help. Automatic text messages are delivered using Twilio, which processes them on our behalf in order to deliver them to you.
While our texting number is being approved, any text you receive is sent by hand from a staff phone. STOP is not recognised by an ordinary phone, so to stop texts during this period please reply asking us to stop, or call 801-709-0653. We record it the same way either way.
Emails
We do not sell, rent or share your email address, and we never share it with third parties for their own marketing. It is used only to send you messages about your own order — the same four above, carrying the same pickup address.
Email is opt-in in the same way, chosen at the same checkbox, and your order goes through either way. Every email carries a link that stops them, which takes effect immediately and needs no reply from us. You can also call 801-709-0653 and we will do it for you.
Emails are delivered using Resend, which processes them on our behalf in order to deliver them to you.
Who else sees it
Only the people who run the shop. We use a small number of services to operate: a hosting provider for the website, Twilio to deliver text messages, Resend to deliver emails, and Venmo or Stripe if you pay that way. Each of them sees only what it needs to do its job. We do not use advertising trackers, and we do not sell your information to anyone, for any purpose.
How long we keep it
We keep order records, including your name and number, so we can run the business, answer questions about past orders and meet our tax obligations. If you opt out of texts we keep a record of your number for the sole purpose of making sure we do not text you again.
Your choices
- Reply STOP to any automatic text to stop texts — or, while our number is being approved, reply asking us to stop, or call 801-709-0653.
- Use the link at the foot of any email to stop emails. It takes effect immediately.
- Ask us to delete your details, and we will, except where we are required to keep a record of a sale.
- Ask us what we hold about you and we will tell you.
Children
This site is not directed at children under 13 and we do not knowingly collect their details.
Changes
If this policy changes we will update this page and the date at the top. Material changes to how we use your number will not be applied to messages you have already consented to.
Contact
Questions about any of this: 801-709-0653 or auntylouscoffee@gmail.com.