Terms & Conditions
Last updated 15 October 2026
Aunty Lou's Coffee is a home-based coffee business in Eagle Mountain, Utah. These terms cover pre-ordering through this website. By placing an order you agree to them.
Pre-ordering and collection
- We are not a storefront. Orders are placed in advance during our ordering window and collected during our pickup window, on the days shown on the site.
- Collection is from a private home. We do not publish the address; we send it to you when you place your order. Please come at the time you chose rather than dropping in.
- Pickup times and daily quantities are limited. If a time or an item sells out while you are ordering, we tell you before your order is placed and nothing is charged.
- Offers such as a free drink are limited separately and can run out while you are ordering. If that happens the rest of your order still goes through, and we tell you on your order page that the free drink is not on it.
Payment
- We accept cash on collection and Venmo.
- Venmo is normally paid when you order; we confirm it by hand, so there may be a short delay before it shows as received.
- Prices are shown on the menu and are charged as shown at the time you order.
Changes, cancellations and refunds
- Need to change or cancel? Contact us as early as you can on 801-709-0653. We make everything fresh on the morning, so once we have started we may not be able to cancel.
- If something is wrong with your order, tell us and we will put it right — remade or refunded.
- If you do not collect an order, we cannot keep it. We may not be able to refund an uncollected order, as it was made for you.
Promotions
Promotions apply on the pickup day, to the items and for the number of orders stated when they are announced. Promotional items have no cash value, cannot be exchanged, and may be limited by availability on the day. Where a promotion gives a free drink it may be served in a different size, which will be stated.
Order messages
Messages are optional and opt-in. One tick at checkout covers both email and text, and we use whichever we have. If you opt in, you agree to receive messages about your own order: a confirmation with the pickup address, a note when payment is received, a message when it is ready, and a reminder on the pickup morning. That is typically up to four messages per order. We do not send marketing.
Texts. Message and data rates may apply. Reply STOP to any automatic text to stop texts, or HELP for help. Carriers are not liable for delayed or undelivered messages.
Emails. STOP does not reach email. Use the unsubscribe link at the foot of any email to stop emails; it takes effect immediately.
Stopping either does not cancel your order, but we will no longer be able to send you the address or tell you when it is ready - so please note the pickup time, and call us if you need it again.
How we handle your number and address is set out in our Privacy Policy.
Allergies and food safety
Everything is made in a home kitchen that handles milk, nuts, gluten and other allergens. We cannot guarantee any item is free from a given allergen. If you have an allergy, tell us in the note on your order and talk to us before you collect.
Accuracy and availability
We try to keep the menu and times accurate, but we may change prices, items, schedules or availability, and the site may occasionally be unavailable. If we cannot fulfil an order you have placed, we will contact you and refund anything you have paid.